Privacy Policy

GrowthX Estates ("we", "us") runs the Elevate Vista website at elevatevista-gurgaon.com (the "Website"). This policy explains what personal data we collect when you use the Website, why we collect it, who we share it with and how you can control it. We handle your data in line with the Digital Personal Data Protection Act, 2023 and other applicable Indian law.

01Who we are

We are not the developer of Elevate Vista. See our Disclaimer for details.

02What we collect

Details you give us. When you fill in an enquiry form (Pre-Launch Access, Price List request or the pop-up form), we collect:

• your name, email address, mobile number and country code;
• the home type you are interested in and the type of request (for example, a price list).

Details collected with your enquiry. To understand how you found us, we also send the following with your form:

• the page address you submitted from and the website that referred you, if any;
• campaign tags in the link you clicked (UTM parameters) and ad click IDs (such as Google gclid and Meta fbclid);
• the date and time of your enquiry.

Technical data. Our server receives your IP address when you submit a form. We use it only to block spam and repeated submissions (see section 6). Like any web host, our hosting provider may also keep standard server logs.

We do not ask for sensitive information such as financial details, ID numbers or passwords on this Website.

03Why we use it

• To reply to your enquiry and send the price list, brochure, floor plans or other project details you asked for.
• To contact you by call, SMS, email or WhatsApp about Elevate Vista, including site visits, availability, offers and booking help.
• To pass your enquiry to the developer's sales team, if needed, to help with your booking.
• To find out which ads and channels bring enquiries, so we can improve our marketing.
• To protect the Website from spam, abuse and fraud.

We use your data on the basis of the consent you give when you tick the box on our forms. We do not sell your personal data.

04Who we share it with

• Sell.do (our CRM provider): each enquiry is stored in our Sell.do account so our team can manage and follow up on it.
• The developer: we may share your details with Elevate Edition Realtech Pvt Ltd / Elevate Homes and their sales team when you want to visit the site, book or get official documents.
• Service providers: our web host and the calling, SMS, email and WhatsApp services we use to contact you. They may use your data only to provide their service to us.
• Authorities: when the law, a court or a regulator such as HARERA requires it.

Some of these providers may store data on servers outside India. Where this happens, we transfer it only as permitted under Indian law.

05Cookies, browser storage and third parties

The Website does not set its own cookies. It uses your browser's session storage to remember, for the current visit only:

• the campaign tags and referring site you arrived with, so they reach us with your enquiry;
• whether you have already seen the pop-up form or submitted an enquiry, so we don't show it again.

Session storage is cleared when you close the browser tab. The Website loads fonts from Google Fonts, so Google receives your IP address and browser details when the page loads. If we run advertising campaigns, we may add tools such as the Meta Pixel or Google Ads conversion tracking to measure enquiries. These may set their own cookies under the providers' own privacy policies. You can block or clear cookies in your browser settings.

06How long we keep it

• Enquiry records are kept in our CRM for as long as we need them to help with your property search and for up to 3 years after our last contact with you, unless the law requires us to keep them longer or you ask us to delete them sooner.
• Spam protection: our server keeps only coded (hashed) versions of your IP address and phone number for a short time: 15 minutes for rate limiting and 10 minutes to stop duplicate enquiries.
• Server logs on our side never contain your name, phone number or email address.

07How we protect it

The Website uses HTTPS, so data is encrypted when it travels between your browser and our server. Enquiries go straight to our CRM, and our CRM access keys are kept off the public part of the Website. Only authorised team members can see your details. No system is completely secure, but we take reasonable steps to protect your data, and we will act and notify you and the authorities as the law requires if a breach happens.

08Your rights

You have the right to:

• find out what personal data we hold about you and who we have shared it with;
• correct, complete or update your data;
• ask us to delete your data;
• withdraw your consent at any time, including to stop calls, SMS, emails or WhatsApp messages from us;
• name someone to exercise these rights for you if you die or become unable to;
• raise a complaint with us and, if you are not satisfied, with the Data Protection Board of India.

Withdrawing consent does not affect anything we did with your data before you withdrew it. To stop messages, you can also reply "STOP" to any of our messages or simply tell our caller.

09Grievances and contact

To use any of your rights, or if you have a question or complaint about your data, call us on +91 98732 91111 or write to GrowthX Estates, DLF Corporate Greens, Sector 74A, Gurugram, Haryana. We will reply within 30 days.

10Children

This Website is meant for adults. We do not knowingly collect data from anyone under 18. If you believe a child has sent us their details, contact us and we will delete them.

11Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.

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